Reference

What This Privacy Policy Covers

This page explains what we collect, why we keep it, and how you can ask for a correction through Account > Settings > Privacy Request or through live…

Account dataCookiesDevice logsPrivacy requests

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Data, Payments, and Retention

cino16 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We wrote this policy for Indonesia accounts so you can see exactly what enters our records and why. That includes the details you submit at account opening, the contact channel you use for support, device signals, cookies, and payment reference lines tied to DANA, OVO, GoPay,

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or QRIS. We use those records to keep the account working, confirm requests, prevent duplicate access, and answer disputes where local law permits. If you move between phone and desktop, the same policy follows the same account. Cookies and similar local storage help us remember language
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choice and login state, while our chat log keeps one thread for each request. We keep records only as long as needed for service, support, security checks, and legal duties, then remove or anonymise them under our retention rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to Reach Our Privacy Desk

When you want a copy, a correction, or a question answered in writing, we keep three contact paths open. Live chat is fastest for an active account check, email is better when you want a file trail, and WhatsApp works for short privacy questions during our daily support window. Before we share private details, we verify the account so the request lands with the right person.

Team online

Live Chat

Open live chat from your account menu between 09.00 and 21.00 WIB for data copy requests, correction steps, or a status check on a privacy message already sent.

Email

Send a written request when you need a record of the exchange, want a change to stored details, or need help with an account file tied to your email address.

Use WhatsApp for short privacy questions if you cannot reach the site chat. We will still ask for matching account details before we discuss any private record.

SECURITY HABITS

How We Handle Your Data

Privacy handling is not a side page for us; it is the rule set behind every account action.

Collected Data

We keep only the details you submit for account opening, support contact, and identity checks. If a payment reference from DANA, OVO, GoPay, or QRIS appears, we store it to match the request to the right record.

Cookies

Cookies help us remember your login state, language choice, and session path so you do not repeat the same steps on every visit. You can clear them in your browser or device settings at any time.

Device Checks

We record browser type, time stamp, and device signal data when the account is used from a new phone or desktop. That helps us spot unusual access and protect the file from unauthorised changes.

Account Security

If you ask for a data change, we may ask you to confirm the phone number or email already on file. That extra step keeps the request tied to the right account holder before anything is updated.

Retention

We keep account and support records only as long as needed for service, dispute handling, and legal duties. After that period, we remove or anonymise the file according to our internal retention rules.

Request Changes

You can ask for a copy, a correction, or a closure request through the privacy form in Account > Settings. If your email or phone changes, send the new detail first so we can verify it.

Common Privacy Questions

These answers focus on the requests we hear most often: copies, corrections, retention, cookies, and contact paths. If your question is tied to a payment record from DANA, OVO, GoPay, or QRIS, mention the reference line so we can find the right file faster. We reply through live chat, email, or WhatsApp, and we verify the account before sharing private data.

It covers the account details you submit, device and cookie data, support messages, and payment references linked to DANA, OVO, GoPay, or QRIS. We use that record to run the account, answer requests, and meet legal duties where permitted.

Yes. Use Account > Settings > Privacy Request or send us a message through live chat or email. We will ask you to confirm the contact on file before we send a copy, so the record goes to the right person.

Yes, you can request a correction when your phone number, email, or name changes. We check the request against your current account record, then update the file and confirm when the change has been processed.

Cookies keep your login state, language preference, and page session while you move around the site. They do not give us more data than the browser shares, and you can clear them from your device settings if needed.

We keep records only for the time needed to process your account, support history, security checks, and legal duties. When that period ends, we remove or anonymise the file according to our retention rules.

Yes. Access depends on local law and is available only where local law permits. If a request or region is restricted, we will limit the action and explain which part of the policy applies.

Start with live chat, then email if you need a written trail. If you prefer WhatsApp, send the same account name and contact detail you use on the site so we can verify the request faster.

What This Privacy Policy Covers

How to Reach Our Privacy Desk

Live Chat

Email

WhatsApp

How We Handle Your Data

Collected Data

Cookies

Device Checks

Account Security

Retention

Request Changes

Common Privacy Questions

01 What does your Privacy Policy cover?

02 Can I ask for a copy of my data?

03 Can you correct my details if I change phone or email?

04 How do cookies affect my session?

05 How long do you keep my records?

06 Does local law affect access to the site?

07 Who do I contact for privacy questions?

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